ANALISIS TINGKAT KEPENTINGAN DAN KEPUASAN PENGHUNI PERUMAHAN JEULINGKE RESIDENCE PADA ASPEK JALAN, DRAINASE DAN ASPEK TRANSPORTASI Muhammad Iqbal NIM 1509200060066 Program Studi Magister Teknik Sipil Jurusan Teknik Sipil - Fakultas Teknik Universitas Syiah Kuala Abstrak Perumahan Jeulingke Residence adalah salah satu perumahan bersubsidi yang terletak di Desa Jeulingke, Kecamatan Syiah Kuala, Kota Banda Aceh. Penghuni setelah menempati, dihadapkan dengan permasalahan mengenai kinerja developer pada aspek jalan, drainase dan aspek transportasi. Aspek jalan mempunyai kondisi yang buruk, karena permukaan jalan + 246 m menuju komplek perumahan saat ini tidak terdapat perkerasan. Aspek drainase mempunyai kondisi yang buruk, karena beberapa titik saluran tertutup dengan timbunan tanah. Aspek transportasi belum tersedia lahan parkir umum. Penelitian ini bertujuan untuk mengevaluasi tingkat kesesuaian prasarana jalan, drainase dan sarana transportasi pada Perumahan Jeulingke Residence terhadap peraturan yang ada, dan mengidentifikasi tingkat kepentingan dan kepuasan penghuni Perumahan Jeulingke Residence pada aspek jalan, drainase dan aspek transportasi. Penelitian ini menggunakan metode kualitatif melalui observasi dan wawancara serta metode kuantitatif melalui penyebaran kuesioner. Evaluasi tingkat kesesuaian prasarana jalan, drainase dan sarana transportasi menggunakan peraturan SNI 03-1733-2004 dan Peraturan Menteri Negara Perumahan Rakyat Nomor 22/PERMEN/M/2008. Jumlah populasi rumah yang sudah dihuni pada Perumahan Jeulingke Residence sebanyak 102 unit, dan tidak dilakukan penarikan sampel. Pengolahan data digunakan uji validitas dan uji reliabilitas melalui software Statistical Product and Service Solution (SPSS) 22, sedangkan analisa data digunakan Importance Performance Analysis (IPA) melalui software Minitab 16. Hasil penelitian menujukkan bahwa tingkat kesesuaian prasarana jalan sebesar 33%, prasarana drainase sebesar 40% dan sarana transportasi sebesar 30% pada Perumahan Jeulingke Residence terhadap peraturan yang ada. Hasil analisisi IPA menunjukkan bahwa tingkat kepentingan dan kepuasan yang memerlukan prioritas peningkatan kinerja pada aspek jalan adalah kondisi perkerasan jalan masuk, aspek drainase adalah daya tampung drainase dan tinggi genangan rata-rata pada drainase, sedangkan aspek transportasi adalah ketersediaan sarana transportasi umum. Kata Kunci: Kepentingan, kepuasan, penghuni, perumahan, IPA ANALYSIS ON THE LEVEL OF IMPORTANCE AND RESIDENTS' SATISFACTION OF JEULINGKE RESIDENCE HOUSING ON THE ASPECT OF ROAD, DRAINAGE AND TRANSPORTATION Muhammad Iqbal Student Number 1509200060066 Master Program of Civil Engineering Civil Engineering Department of Engineering Faculty University Syiah Kuala Abstract Jeulingke Residence is one of the subsidized housing located in Jeulingke Village, Syiah Kuala District, Banda Aceh City. After occupying, occupants are faced with problems regarding developer performance in aspects of roads, drainage and transportation aspect. The road aspect has a bad condition, because the road surface + 246 m towards the housing complex is currently not pavement. The drainage aspect has a bad condition, because some channel points are covered with landfill. in the aspect of transportation, there is no public parking area available. This study aims to evaluate the suitability of road infrastructure, drainage and transportation facilities in Jeulingke Residence Housing to existing regulations, and identify the level of importance and satisfaction of residents of Jeulingke Residence Housing on aspects of roads, drainage and transportation aspects. This study uses qualitative methods through observation and interviews and quantitative methods through questionnaires. Evaluation of the suitability of road infrastructure, drainage and transportation facilities using SNI 03-1733-2004 regulations and Minister of Public Housing Regulation Number 22/PERMEN/M/2008. The total population of houses that have been occupied in Jeulingke Residence is 102 units, and no sampling is taken. For data processing, validity test and reliability test were used through Statistical Product and Service Solution (SPSS) 22 software, while for data analysis used Importance Performance Analysis (IPA) through Minitab 16 software. The results showed that the road infrastructure compatibility was 33%, drainage infrastructure by 40% and transportation facilities by 30% at Jeulingke Residence Housing to existing regulations. The results of the IPA analysis show that the level of importance and satisfaction that requires priority in improving performance on the road aspect is the condition of the entrance pavement, the drainage aspect is the drainage capacity and the average inundation height in drainage, while the transportation aspect is the availability of public transportation facilities. Key Words: Interest, satisfaction, occupants, housing, IPA