ABSTRAK Abstrak Karya Akhir diserahkan kepada Panitia Komisi Ujian untuk mendapatkan Gelar Magister Manajemen pada Program Pascasarjana Universitas Syiah Kuala PERAN KEPUASAN DAN STRES KERJA DALAM MEMEDIASI PENGARUH KECERDASAN EMOSIONAL TERHADAP KOMITMEN LEMBAGA PENYIARAN PUBLIK RADIO REPUBLIK INDONESIA KORWIL NUSANTARA XVII ACEH Oleh SUDARIANSYAH NIM : 1409200020131 Konsentrasi : Manajemen Umum Pembimbing Pertama : Dr. Faisal SE, M.Si, MA Pembimbing Kedua : Dr. M. Shabri Abd. Majid, M.Ec Tujuan penelitian ini adalah untuk mengetahui pengaruh Kecerdasan Emosional terhadap komitmen pegawai, pengaruh kecerdasan emosional terhadap kepuasan kerja, pengaruh kecerdasan emosional terhadap stres kerja, pengaruh kepuasan kerja terhadap komitmen, pengaruh stres kerja terhadap komitmen, pengaruh kecerdasan emosional terhadap komitmen organisasi melalui kepuasan kerja, pengaruh kecerdasan emosional terhadap komitmen organisasi melalui stres kerja. Objek penelitian ini adalah Efek Mediasi Stres Kerja Dan Kepuasan Kerja Pada Hubungan Kecerdasan Emosional dan Komitmen. Peralatan analisis data yang digunakan dalam penelitian ini yaitu uji deskriptif yaitu untuk menguji model statistik deskriptif berdasarkan nilai rerata dan uji verfikatif dengan menggunakan peralatan analisis data structural equation modelling (SEM) dengan bantuan program AMOS. Hasil penelitian menunjukkan bahwa kecerdasan emosional, kepuasan kerja, stres kerja dan komitmen organisasi LPP-RRI Korwil Nusantara XVII Aceh sudah berjalan dengan baik, terdapat pengaruh kecerdasan emosional terhadap kepuasan kerja pegawai, terdapat pengaruh stres kerja terhadap stres kerja pegawai, terdapat pengaruh kecerdasan emosional terhadap komitmen organisasi pegawai, terdapat pengaruh tidak langsung kecerdasan emosional terhadap komitmen organisasi melalui kepuasan kerja pegawai, terdapat pengaruh tidak langsung kecerdasan emosional terhadap komitmen organisasi melalui stres kerja pegawai. Kata Kunci: Kepuasan Kerja, Stres Kerja, Kecerdasan Emosional, Komitmen Organisasi ABSTRACT Abstract of Final Paper Submitted to The Examination Committee in partial fulfilment of the requirements for the degree of Master of Management on Graduate Program of Syiah Kuala University THE ROLE OF SATISFACTION AND WORK STRESS IN MEDIATING THE EFFECT OF EMOTIONAL INTELLIGENCE ON THE COMMITMENT TO RADIO PUBLIC BROADCASTING INSTITUTION OF THE REPUBLIC OF INDONESIA XVII ACEH, INDONESIA By SUDARIANSYAH NIM : 1409200020131 Specialization : General Management Supervisor : Dr. Faisal SE, M.Si. MA Co-Supervisor : Dr. M. Shabri Abd. Majid, M.Ec The purpose of this study was to determine the effect of Emotional Intelligence on employee commitment, the influence of emotional intelligence on job satisfaction, the influence of emotional intelligence on work stress, the effect of job satisfaction on commitment, the effect of work stress on commitment, the influence of emotional intelligence on organizational commitment through job satisfaction, influence emotional intelligence on organizational commitment through work stress. The object of this study is the Effect of Mediation of Job Stress and Job Satisfaction on the Relationship of Emotional Intelligence and Commitment. The data analysis equipment used in this study is descriptive test, namely to test the descriptive statistical model based on mean values and verificative tests using structural equation modeling (SEM) data analysis with the help of the AMOS program. The results showed that emotional intelligence, job satisfaction, work stress and LPP-RRI organizational commitment of the Aceh XVII Regional Korwil had gone well, there was an influence of emotional intelligence on employee job satisfaction, there was the effect of work stress on employee work stress, there was an influence of emotional intelligence on employee organizational commitment, there is an indirect influence of emotional intelligence on organizational commitment through employee job satisfaction, there is an indirect effect of emotional intelligence on organizational commitment through employee work stress. Keywords : Job Satisfaction, Job Stress, Emotional Intelligence, Organizational Commitment