ABSTRAK Abstrak Karya Akhir Diserahkan kepada Panitia Komisi Ujian Untuk Mendapatkan Gelar Magister Manajemen pada Program Pasca Sarjana Universitas Syiah Kuala PENGARUH INVESTASI ORGANISASI PADA MODAL SOSIAL, TEKNOLOGI INFORMASI DAN KOMITMEN PELAYANAN TERHADAP KINERJA PEGAWAI DENGAN PRINSIP GOOD GOVERNANCE SEBAGAI VARIABEL INTERVENING Oleh: DIREZA MUSTAFA NIM : 1409200020049 Konsentrasi : Manajemen Umum Pembimbing Utama : Dr. Sulaiman, SE, MM Pembimbing Pembantu : Dr. Ridwan Nurdin, SE, MA Penelitian ini bertujuan untuk menganalisis pengaruh investasi organisasi pada modal sosial, teknologi informasi dan komitmen pelayanan terhadap kinerja pegawai melalui prinsip good governance sebagai variabel intervening. Penelitian dilakukan pada Dinas Pendidikan Aceh dengan sampel sebanyak 189 orang pegawai. Pengumpulan data menggunakan kuesioner dan selanjutnya data dianalisis dengan menggunakan peralatan statistik structural equation model (SEM). Penelitian menemukan bahwa investasi organisasi pada modal sosial, teknologi informasi dan komitmen pelayanan berpengaruh positif dan signifikan terhadap penerapan prinsip-prinsip good governance dan kinerja pegawai. Penerapan prinsip good governance memediasi pengaruh investasi organisasi pada modal sosial, teknologi informasi dan komitmen pelayanan terhadap kinerja pegawai. Peran efek mediasi tersebut adalah mediasi parsial. Kata Kunci : Kinerja Pegawai, Good Governance, Investasi Organisasi pada Modal Sosial, Teknologi Informasi dan Komitmen Pelayanan. ABSTRACT Abstract of Final Paper Submitted to The Examination Committee in Partial Fulfillment of The Requirements for The Degree of Master of Management on Graduated Program of Syiah Kuala University THE EFFECT OF ORGANIZATIONAL INVESTIMEN ON SOCIAL CAPITAL, INFORMATION TECHNOLOGY AND SERVICES COMMITMENT TOWARD THE EMPLOYEE PERFORMANCE WITH THE IMPLEMENTATION OF GOOD GOVERNANCE AS INTERVENING VARIABLE By : DIREZA MUSTAFA NIM : 1409200020049 Supervisor : Dr. Sulaiman, SE, MM Co-Supervisor : Dr. Ridwan Nurdin, SE, MA The study aims to determine the effect of the organizational investment on social capital, information technology and service commitment on the employee performance and through the implementation of good governance as intervening variable. The study conducted on the education agency of Aceh province with the sample of 189 civil servants. The data collected by questionnaire and then the data is analyzed by statistical means of structural equation model (SEM). The study found that organizational investment on social capital, information technology and services commitment have a positive and significant effect on the implementation of good governance and the employee performance. The implementation of good governance mediates the effect of organizational investment on social capital, information technology and services commitment on the employee performance. The mediation role of the variable is partial mediation. Keywords : Employee’s performance, Implementation of good governance, organizational investment on social capital, information technology and service commitment.