ABSTRAK Abstrak Karya Akhir diserahkan kepada Panitia Komisi Ujian untuk mendapatkan Gelar Magister Manajemen pada Program Pascasarjana Universitas Syiah Kuala PENGARUH KOMPETENSI, BEBAN KERJA DAN STRES KERJA TERHADAP WORK ENGAGEMENT DAN IMPLIKASINYA PADA KINERJA DINAS PEKERJAAN UMUM DAN PENATAAN RUANG ACEH Oleh CUT IDAWANI NIM : 1509200020020 Konsentrasi : Manajemen Umum Pembimbing Pertama : Dr. Said Musnadi, SE, M.Si Pembimbing Kedua : Dr. Mahdani Ibrahim, SE. MM Tujuan penelitian ini adalah untuk mengetahui: (1) pengaruh kompetensi terhadap work engagement pegawai (2) pengaruh beban kerja terhadap work engagement, (3) pengaruh stres kerja terhadap work engagement pegawai (4) pengaruh kompetensi terhadap kinerja organisasi (5) pengaruh beban kerja terhadap kinerja organisasi, (6) pengaruh stres kerja terhadap kinerja organisasi (7) pengaruh work engagement terhadap kinerja (8) pengaruh kompetensi, beban kerja dan stres kerja kinerja organisasi melalui work engagement pegawai. Adapun yang menjadi objek penelitian ini adalah kompetensi, beban kerja, stres kerja, work engagement pegawai dan kinerja organisasi. Peralatan analisis data yang digunakan dalam penelitian analisis structural equation modelling (SEM) dengan bantuan program Amos. Hasil penelitian menunjukkan bahwa kompetensi, beban kerja, stres kerja, work engagement dan kinerja organisasi, kompetensi berpengaruh terhadap work engagement, beban kerja berpengaruh terhadap work engagement, stres kerja berpengaruh terhadap work engagement, kompetensi berpengaruh terhadap kinerja organisasi, beban kerja yang diberikan kepada masing-masing pegawai juga memberikan pengaruh terhadap kinerja organisasi, stres kerja berpengaruh terhadap kinerja organisasi, work engagement pegawai berpengaruh positif dan signifikan terhadap kinerja organisasi, terdapat pengaruh tidak langsung kompetensi, beban kerja dan stres kerja terhadap kinerja organisasi. Karena work engagement secara partially mediated dalam memediasi variabel kompetensi, beban kerja dan stres kerja terhadap kinerja, maka disarankan kepada pimpinan PUPR jika ingin meningkatkan kinerja Dinas maka dapat dilakukan dengan cukup memperbaiki variabel kompetensi, beban kerja dan stres kerja saja atau juga memperbaiki work engagement. Kata Kunci: Kompetensi, Beban Kerja, Stres Kerja, Work Engagement dan Kinerja Organisasi ABSTRACT Abstract of Final Paper Submitted to The Examination Committee in partial fulfilment of the requirements for the degree of Master of Management on Graduate Program of Syiah Kuala University THE EFFECT OF COMPETENCY, WORKLOAD AND WORK STRESS AND IMPLICATION OF WORK ENGAGEMENT AND IMPLICATIONS ON PERFORMANCE OF GENERAL PUBLIC WORK AND ACEH SPACE REMOVAL By CUT IDAWANI S/N : 1509200020020 Specialization : General Management Supervisor : Dr. Said Musnadi, SE, M.Si Co-Supervisor : Dr. Mahdani Ibrahim, SE. MM The purpose of this research is to know: (1) the influence of the competence to the employee's work engagement (2) the influence of work load on work engagement, (3) the influence of work stress on employee's work engagement (4) the influence of competence to organizational performance (5) on the performance of the organization, (6) the influence of job stress on the performance of the organization (7) the influence of work engagement on the performance (8) the influence of competence, workload and work stress organizational performance through employee work engagement. The object of this research is competence, work load, work stress, employee's work engagement and organizational performance. Data analysis equipment used in research structural equation modeling (SEM) analysis with the help of Amos program. The result of the research shows that the competence, work load, work stress, work engagement and organizational performance, competence influence to work engagement, work load influence to work engagement, work stress influence to work engagement, competence influence to organizational performance, employee also give influence to organizational performance, work stress influence to organizational performance, employee work engagement have positive and significant effect to organizational performance, there is indirect influence of competence, work load and work stress to organizational performance. Because work engagement is partially mediated in mediating competence, workload and job stress on performance, it is advisable to the PUPR leadership if it is to improve the performance of the Dinas it can be done by simply improving the competency, workload and work stress only or also improving the work engagement. Keywords : Competence, Workload, Job Stress, Work Engagement and Organizational Performance