ABSTRAK Abstrak Karya Akhir diserahkan kepada Panitia Komisi Ujian untuk mendapatkan Gelar Magister Manajemen pada Program Pascasarjana Universitas Syiah Kuala ORGANIZATIONAL CITIZENSHIP BEHAVIOR DAN KINERJA SEKRETARIAT DEWAN PENGURUS KORPRI ACEH Oleh NUR ALIA NIM : 1409200020130 Konsentrasi : Manajemen Umum Pembimbing Pertama : Dr. Nurdasila Darsono, SE. MM Pembimbing Kedua : Dr. Sofyan Idris, SE. MBA Tujuan penelitian ini adalah untuk mengetahui: (1) pengaruh kecerdasan emosi terhadap organizational citizenship behavior pegawai (2) pengaruh komitmen organisasi terhadap organizational citizenship behavior pegawai, (3) pengaruh kepuasan kerja terhadap organizational citizenship behavior pegawai (4) pengaruh kecerdasan emosi terhadap kinerja pegawai (5) pengaruh komitmen organisasi terhadap kinerja pegawai, (6) pengaruh kepuasan kerja terhadap kinerja pegawai, (7) pengaruh kecerdasan emosi terhadap kinerja pegawai melalui organizational citizenship behavior pegawai, (8) pengaruh komitmen organisasi terhadap kinerja pegawai melalui organizational citizenship behavior pegawai, (9) pengaruh kepuasan kerja terhadap kinerja pegawai melalui organizational citizenship behavior pegawai. Penelitian ini dilakukan pada Sekretariat Dewan Pengurus Korpri Aceh. Adapun yang menjadi objek penelitian ini adalah kecerdasan emosional, komitmen organisasi, kepuasan kerja, organizational citizenship behavior dan kinerja organisasi. Hasil penelitian menunjukkan bahwa kecerdasan emosional, komitmen organisasi, kepuasan kerja, OCB dan kinerja pegawai sudah berjalan dengan baik. Hasil pengujian membuktikan bahwa kecerdasan emosional berpengaruh terhadap OCB pegawai, komitmen organisasi berpengaruh terhadap OCB pegawai, kepuasan kerja berpengaruh terhadap OCB pegawai, kecerdasan emosional berpengaruh terhadap kinerja pegawai, komitmen organisasi juga memberikan pengaruh terhadap kinerja pegawai, kepuasan kerja yang diberikan juga berpengaruh terhadap kinerja pegawai dan OCB pegawai berpengaruh positif dan signifikan terhadap kinerja pegawai serta terdapat pengaruh tidak langsung kecerdasan emosional, komitmen organisasi dan kepuasan kerja terhadap kinerja pegawai melalui OCB pegawai. Kata Kunci: Kecerdasan Emosional, Komitmen Organisasi Dan Kepuasan Kerja OCB dan Kinerja Organisasi. ABSTRACT Abstract of Final Paper Submitted to The Examination Committee in partial fulfilment of the requirements for the degree of Master of Management on Graduate Program of Syiah Kuala University ORGANIZATIONAL CITIZENSHIP BEHAVIOR AND SECRETARIAT PERFORMANCE OF KORPRI ACEH MANAGEMENT COUNCIL By NUR ALIA S/N : 1409200020130 Specialization : General Management Supervisor : Dr. Nurdasila Darsono, SE. MM Co-Supervisor : Dr. Sofyan Idris, SE. MBA The purpose of this research is to know: (1) influence of emotional intelligence to organizational citizenship behavior of employee (2) influence organizational commitment to organizational citizenship behavior of employee, (3) influence of job satisfaction to organizational citizenship behavior employee (4) influence of emotional intelligence to employee performance (5) the effect of organizational commitment on employee performance, (6) the effect of job satisfaction on employee performance, (7) influence of emotional intelligence on employee performance through organizational citizenship behavior of employees, (8) influence of organizational commitment to employee performance through organizational citizenship behavior employee, (9) the effect of job satisfaction on employee performance through employee organizational citizenship behavior. This research was conducted at the Secretariat of the Korpri Aceh Executive Board. As for the object of this research is emotional intelligence, organizational commitment, job satisfaction, organizational citizenship behavior and organizational performance. The results show that emotional intelligence, organizational commitment, job satisfaction, OCB and employee performance has been running well. The test results proved that emotional intelligence affects employees OCB, organizational commitment affect the OCB employees, job satisfaction affect OCB employees, emotional intelligence affect on employee performance, organizational commitment also give effect to employee performance, job satisfaction given also affects employee performance and OCB employees have a positive and significant impact on employee performance and there is an indirect effect of emotional intelligence, organizational commitment and job satisfaction on employee performance through OCB employees. Keywords : Emotional Intelligence, Organizational Commitment, Job Satisfaction OCB and Organizational Performance