Abstrak

Baca Juga : ANALISA KEBUTUHAN PUBLIK DALAM PENGGUNAAN ANGKUTAN TRANS KOETARADJA DI IBUKOTA PROVINSI ACEH (Nita Ramayanti, 2019) ,

Baca Juga : ANALISIS KEPENTINGAN DAN KEPUASAN KONSUMEN TERHADAP KUALITAS LAYANAN BUS TRANS KOETARADJA KORIDOR I KEUDAH - DARUSSALA (LIA FAJRI, 2018) ,

nalisis kuadran metode ipa berdasarkan persepsi pengguna trans koetaradja koridor 3 lebih difokuskan pada indikator yang dinilai berpengaruh terhadap kualitas pelayanan bus dapat dilihat dari indikator yang terletak pada kuadran i (prioritas utama) yaitu tersedianya fasilitas prasarana bagi penyandang cacat, hamil dan manula di dalam bus. the attractive city of banda aceh as the capital and education city promotes the high increases in population which implies traffic congestion. various efforts have been made by provincial government in overcoming traffic congestion, one of them was accommodating public transportation which is called trans koetaradja bus. in order to improve the service quality, we need to know how the bus passengers’ perspective or satisfaction. this research aimed to analyze the service quality in terms of importance performance level on trans koetaradja bus, and to determine the quality of service attributes on corridors 3 route based on passengers’ perspective. the research used importance performance analysis method which consists of quadrant analysis. the results of quadrant analysis focused on indicators that affect the quality of bus services, it can be seen from the indicators on quadrant i (top priority) namely the availability of infrastructure facilities for people with disabilities, pregnant women and the elderly in the

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PENERAPAN CUSTOMER SATISFACTION INDEX (CSI) DAN ANALISIS GAP PADA KUALITAS PELAYANAN BUS TRANS KOETARADJA (RIDHA AULIA, 2020) ,

PERSEPSI PENUMPANG TERHADAP PELAYANAN JASA TRANSPORTASI TRANS KOETARADJA DI KOTA BANDA ACEH (T.M.Rizal, 2019) ,

TANGGAPAN PELANGGAN TERHADAP KUALITAS PELAYANAN BUS TRANS KOETARADJA DI KOTA BANDA ACEH (BUDI PRATAMA, 2019) ,