Abstrak

Baca Juga : PENERAPAN REGRESI LOGISTIK ORDINAL UNTUK MENGANALISIS TINGKAT KEPUASAN MAHASISWA DALAM PENGGUNAAN SISTEM PERWALIAN ONLINE DI FMIPA UNIVERSITAS SYIAH KUALA TAHUN 2017 (Marlindawati, 2018) ,

Baca Juga : PENGARUH PERSEPSI DUKUNGAN ORGANISASI TERHADAP TRANSFER OF TRAINING PADA DOSEN UNIVERSITAS SYIAH KUALA DENGAN KEPUASAN KERJA PEMEDIASI (Daudy Febriranda, 2017) ,

ri hubungan antara tingkat keaktifan dan tingkat kepuasan dari responden dengan karakteristik dari ketiga faktor tersebut. hasil analisis yang dilakukan menunjukkan bahwa karakteristik jaminan kepastian dan sikap tanggap dan peduli adalah karakteristik yang paling erat hubungannya dengan kekatifan pengguna. kehandalan, mudah dimengerti serta sikap tanggap dan peduli adalah karakteristik yang paling erat hubungannya dengan kepuasan pengguna. kata kunci : paperless office (plo), kualitas sistem, kualitas informasi, kualitas pelayanan. abstract paperless office (plo) is a system which was built to manage administrative systems. plo can manage and facilitate in accessing the existing information. the purpose of plo is to reduce paper usage, speed up communication between users, facilitate in archiving documents and organize information in files form. starting from january 2nd, 2012, syiah kuala university office has already applied the plo system in processing administration needs. this study aims to analyze the level of user satisfaction in syiah kuala university office and to know the constraints, shortages, overages, and suggestions that can make plo as a convenient administrative system. those can be done by analyzing the factors that influence the user satisfaction. analysis was performed on three factors. there system quality, information quality, and service quality. this research was looking for relationship between the level of activity and the level of satisfaction of the respondents through three characteristics factors. the results of the analysis show that the characteristics of certainty, responsive and caring attitude are the three factors that become the most related to the users’ liveliness. reliability, ease to understand as well as responsive and caring attitude are the other three characteristics that are most related to the user satisfaction. keyword: paperless office (plo), system quality, information quality, service

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