Abstrak

Baca Juga : HUBUNGAN PENGETAHUAN, SIKAP, PENDIDIKAN DAN PEKERJAAN DENGAN CAKUPAN ANTENATAL CARE PADA IBU HAMIL DI PUSKESMAS KUTA BARO ACEH BESAR TAHUN 2013 (Yuli Dwi Aksara , 2016) ,

Baca Juga : KUALITAS PELAYANAN ANTENATAL MENGGUNAKAN INSTRUMEN UMPAN BALIK DALAM MENILAI KUALITAS PELAYANAN KESEHATAN IBU DAN BAYI BARU LAHIR DI KOTA BANDA ACEH TAHUN 2018 (Imam Zahari, 2019) ,

nal study. pengambilan sampel dilakukan dengan tehnik probability sampling dengan jenis total sampling yaitu sebanyak 46 orang. tehnik pengumpulan data dengan angket menggunakan kuesioner dalam bentuk skala dikhotomi dengan 40 item pernyataan. hasil penelitian didapatkan gambaran kualitas pelayanan kesehatan antenatal care di puskesmas kuta baro berdasarkan reliability berada pada kategori kurang (63,0%), berdasarkan responsiveness berada pada kategori baik (56,5%), berdasarkan assurance berada pada kategori kurang (56,5%), berdasarkan tangibles berada pada kategori baik (65,2%) dan berdasarkan emphaty berada pada kategori kurang (63,0%). secara umum gambaran kualitas pelayanan kesehatan antenatal care di puskesmas kuta baro aceh besar tahun 2013 berada pada kategori kurang (52,2%). peneliti menyarankan kepada pimpinan dan staf puskesmas kuta baro aceh besar agar lebih meningkatkan pelatihan dan evaluasi berkala untuk memastikan kualitas pelayanan antenatal care selalu optimal. kata kunci : kualitas pelayanan kesehatan, reliability, responsiveness, assurance, tangible, emphaty, antenatal care, puskesmas daftar bacaan : 27 buku, 11 website, 2 skripsi, 4 jurnal (2002-2010) ministry of education and culture syiah kuala university nursing faculty thesis 6 january 2014 xiv + vi chapters + 67 pages + 8 tables + 1 sceme + 16 appendixes anzaryani student id. 0907101060010 description of health service quality of antenatal care in puskesmas kuta baro aceh besar 2013 abstract puskemas as a primary health facility has role in developing and building health for the community to decrease the rate of maternal mortality (health problem), through child and maternal health program or antenatal care. a good provision of antenatal care conducted based on standard which expected to increase the interest of pregnant mothers to obtain antenatal care. the aim of the research was identify the description of health service quality of antenatal care in puskesmas kuta baro aceh besar, which reviewed from five deminsion i.e. reliability, responsiveness, assurance, tangible, empathy. the research used descriptive explorative with cross sectional study design. sampling technique conducted by using probabilty samping with total sampling for 46 people. data collection used questionnaire in dichotomous scale consisting with 40 statements. the result of the research was the description of of health service quality of antenatal care in puskesmas kuta baro according reliability was in less good category (63,0%), according to responsiveness was in good category (56,5%), according to assurance was in good category (56,5%), according to tangibles was in good category (65,2%) and according to empathy was in lees good (63,0%). overall, description of health service quality of antenatal care in puskesmas kuta baro aceh besar in 2013 was in less good category (52,2%). the researcher recommended for the head and staff of puskesmas kuta baro aceh besar to enhance regular trainings and evaluation to ensure the optimum service quality of antenatal care keywords : health service quality, reliability, responsiveness, assurance, tangible, empathy, antenatal care, puskesmas references : 27 textbooks, 11 website, 2 thesis, 4 journal

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