Abstrak

Baca Juga : PENGARUH LINGKUNGAN KERJA DAN FASILITAS PELAYANAN PADA POLISI RESOR PIDIE TERHADAP ORGANIZATIONAL CITIZENSHIP BEHAVIOR ANGGOTA DENGAN KEPUASAN KERJA SEBAGAI VARIABEL PEMEDIASI (FIKRI KURNIAWAN, 2019) ,

Baca Juga : PENGARUH CALLING TERHADAP ORGANIZATIONAL CITIZENSHIP BEHAVIOR-ORGANIZATION (OCB-O) DAN KEPUASAN KERJA DENGAN ORGANIZATIONAL INSTRUMENTALITY SEBAGAI PEMEDIASI PADA GURU SEKOLAH DASAR DI KECAMATAN DARUL IMARAH ACEH BESAR (Melda Nurahmi Saputri, 2019) ,

cb anggota melalui kepuasan kerja anggota. objek penelitian ini adalah lingkungan kerja dan fasilitas pelayanan terhadap kepuasan kerja dan implikasinya pada ocb anggota. peralatan analisis data yang digunakan dalam penelitian ini yaitu uji deskriptif yaitu untuk menguji model statistik deskriptif berdasarkan nilai rerata dan uji verfikatif dengan menggunakan peralatan analisis data structural equation modelling (sem) dengan bantuan program amos. hasil penelitian menunjukkan bahwa lingkungan kerja, fasilitas pelayanan, kepuasan kerja dan ocb anggota sudah berjalan dengan baik, terdapat pengaruh lingkungan kerja, fasilitas pelayanan terhadap kepuasan kerja anggota, terdapat pengaruh kepuasan kerja terhadap ocb anggota, terdapat pengaruh lingkungan kerja dan fasilitas pelayanan terhadap ocb anggota dan terdapat pengaruh lingkungan kerja dan fasilitas pelayanan terhadap ocb anggota melalui kepuasan kerja anggota polres pidie. kata kunci: lingkungan kerja, fasilitas pelayanan, kepuasan anggota dan ocb anggota abstract abstract of final paper submitted to the examination committee in partial fulfilment of the requirements for the degree of master of management on graduate program of syiah kuala university effect of work environment and service facilities in polres pidie towards ocb members with work satisfaction as a mediating variable by fikri kurniawan s/n : 1701202010067 specialization : general management supervisor : dr. mukhlis. se. ms co-supervisor : dr. said musnadi, se, m.si the purpose of this study was to determine the conditions of work environment, service facilities, job satisfaction and ocb members, the influence of the work environment on member ocb, the influence of service facilities on member ocb, the influence of the work environment on member job satisfaction, the influence of service facilities on member job satisfaction, influence of job satisfaction on member ocb, influence of work environment on member ocb through member job satisfaction, influence of service facilities on ocb members through member job satisfaction. the object of this study is the work environment and service facilities for job satisfaction and their implications for ocb members. data analysis equipment used in this research is descriptive test, namely to test descriptive statistical models based on mean values and verificative tests using structural equation modeling (sem) data analysis tools with the help of amos programs. the results showed that the work environment, service facilities, job satisfaction and member ocb had been running well, there was the influence of the work environment, service facilities on member job satisfaction, there was an effect of job satisfaction on ocb members, there were influences of work environment and service facilities for ocb members and there is the influence of the work environment and service facilities on ocb members through the job satisfaction of pidie district police officers. keywords : work environment, service facilities, employees satisfaction and ocb

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