Abstrak

Baca Juga : ANALISIS KONSUMEN TERHADAP KUALITAS PELAYANAN KAPAL FERRY DAN KAPAL EXPRESS RUTE BANDA ACEH-SABANG (Hayatun Risna, 2015) ,

Baca Juga : ANALISIS KEPUASAN DAN KEPUTUSAN KONSUMEN TERHADAP KONSUMSI IKAN LAUT DI KOTA BANDA ACEH (STUDI KASUS DI PASAR PEUNAYONG) (Aulia Shastya Putri, 2017) ,

valid. hasil analisis dengan metode csi menunjukkan bahwa tingkat kepuasan terhadap layanan krs online termasuk pada kategori rata-rata dengan nilai 69,60%. hasil analisis dengan metode ipa menunjukkan bahwa ada 57,14% variabel yang berada dalam kategori memuaskan, dengan rincian bahwa layanan sistem krs online memiliki empat variabel yang harus diprioritaskan untuk dilakukan perbaikan dan memiliki delapan variabel prestasi yang kini sudah sesuai dengan harapan. adapun hubungan antara metode csi dan ipa dapat dilihat dari parameter persentase nilai 69.60 % dan 57,14 %, yang sama-sama berada pada interval 50,01% sampai 70,00% dengan kriteria average atau normal. kata kunci : kepuasan, kepentingan, kinerja, eucs, csi, ipa. evaluation of krs online system using the customer satisfaction index and importance performance analysis iii methods abstract the success of an information system is inspirable from the users perspective in his experience when operating it system. this study aims to evaluate the performance of unsyiah's krs online system through an analysis by level of student satisfaction with the system services based on the end user computing satisfaction (eucs) model, which consists of substances content, accuracy, format, ease of use, and timeliness. these five basic substances will be the basis reference in the questionnaire preparation. the sample taken was 330 unsyiah engineering students. data collection techniques were carried out using questionnaires. data analysis using the customer satisfaction index (csi) and important performance analysis (ipa) methods. the results of the validity test show that 21 items of statements to the respondents were declared valid. the result of analysis by using csi method, show that krs online system services are included in the average category with a value of 69.60%. the result of analysis by using ipa method, show that 57,14% variables are in satisfaction category with the details that krs online system has 4 variables that must be prioritized for improvement and 8 variables are in line with student expectations. the correlation between csi and ipa methods can be seen from the percentage parameter of value 69,60% and 57,14%, that have similarities in the interval 50,01% to 70,00% called average category or normal. kata kunci : satisfaction, importance, performance, eucs, csi,

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