Abstrak

Baca Juga : PENGARUH KESEJAHTERAAN, SELF-EFFICACY DAN LINGKUNGAN KERJA TERHADAP KINERJA PEGAWAI DAN DAMPAKNYA PADA KINERJA BADAN PENGELOLAAN KEUANGAN ACEH (JONNY RAHMADI, 2019) ,

Baca Juga : PENGARUH KOMUNIKASI, SELF ESTEEM DAN SELF EFFICACY TERHADAP KEPUASAN KERJA PERAWAT DAN DAMPAKNYA TERHADAP KINERJA PERAWAT RUMAH SAKIT TGK.FAKINAH BANDA ACEH (Iska Maulina, 2017) ,

terhadap self efficacy, self esteem juga berpengaruh terhadap kinerja individual, dan self efficacy juga berpengaruh terhadap kinerja individual dosen fakultas ekonomi universitas syiah kuala darussalam banda aceh. kata kunci: kepuasan kerja, self esteem, self efficacy, kinerja individual ? abstract quality of service is central to the survival of an institution. movement quality through integrated quality management approach to the demands that should not be ignored if an institution wants to live and thrive. increasing competition requires a service provider agency / service to always treat consumers / customers with the best service. the purpose of this study was to determine consumer perceptions of quality of care at the hospital of banda aceh malahayati. research sites malahayati hospital in banda aceh, with the object of research on consumer perceptions of service at the hospital in banda aceh malahayati. while the number of respondents in this study were as many as 100 people. the results of different test variables based on reliability, responsiveness, confidence, empathy and tangible show that there is a difference between the perception of perception which is expected to be felt by consumers, so consumers are not satisfied with the services provided malahayati hospital. to increase satisfaction to the patient, the hospital should malahayati to continuously improve the quality of care to patients and patients' families so that these hospitals will be menjdi referrals for health services in the future. keywords: reliability, responsiveness, beliefs, empathy and

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